Privacy Policy

The Risman Hotel – Privacy Policy
Last updated: [insert date]
The Risman Hotel (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect about you. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This Policy applies to:

• Guests and visitors of The Risman Hotel;
• Users of our website and online booking channels; and
• Individuals who contact us by email, phone, or through online forms.

By using our website or staying with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:

1. Identification & Contact Details
   • Name, address, email address, phone number, nationality, date of birth, and ID/passport details.
2. Booking & Stay Information
   • Reservation dates, room type, rate and package details, number of guests, special requests, preferences (e.g. bed type, smoking/non-smoking, window/non-window), and any communication related to your stay.
3. Payment Information
   • Payment method, partial card details (where required), billing address, and transaction history.
   • Full card numbers are typically processed securely by our payment providers and are not stored in plain text by us.
4. Communications
   • Emails, messages, or forms you send to us, including feedback, inquiries, or complaints.
5. Technical & Usage Data
   • IP address, browser type, device information, pages viewed, booking channel (direct, OTA, etc.), and basic cookie data to help us operate and improve our website.
6. Security & CCTV
   • CCTV footage in public areas of the hotel, collected for safety and security purposes.
7. Other Information You Provide Voluntarily
   • For example, dietary needs, mobility requirements, or other preferences that help us personalize your stay.

We do not intentionally collect sensitive health information unless you choose to share it with us (for example, accessibility needs or allergy information relevant to your stay).
2. How We Use Your Information
We use your personal information for purposes including:

• Providing services
  • To process your reservation, check you in, manage your stay, and provide services you request (e.g. shuttle, breakfast, extra amenities).
• Communication
  • To send booking confirmations, pre-arrival information, invoices, or respond to your inquiries and requests.
• Operations & Improvement
  • To manage hotel operations, improve our services, analyze trends, and enhance guest experience.
• Payments & Accounting
  • To process payments, handle billing, and perform accounting or auditing requirements.
• Security & Protection
  • To help ensure the safety and security of guests, staff, and property (including the use of CCTV).
• Marketing (optional)
  • To send news, promotions, or offers about The Risman Hotel, only if you have given your consent where required by law. You may opt out at any time.
• Legal & Compliance
  • To comply with legal obligations, tax and reporting requirements, or law enforcement requests where applicable.

We will only use your personal information when we have a lawful basis to do so, such as to fulfill a contract (your booking), based on your consent, to comply with a legal obligation, or where we have a legitimate interest that does not override your rights.
3. Cookies & Online Tracking
Our website may use cookies and similar technologies to:

• Remember your preferences and language settings;
• Help you navigate the website and booking engine efficiently;
• Collect basic analytics about how visitors use the site (e.g. pages visited, time spent).

You can usually control cookies through your browser settings (such as blocking or deleting them). Please note that disabling cookies may affect certain website functions, including the ability to complete a reservation smoothly.
4. How We Share Your Information
We may share your personal information with:

• Internal staff at The Risman Hotel who need the information to manage your stay or respond to your requests.
• Service providers and business partners who assist us in:
  • Processing payments;
  • Managing booking systems and IT infrastructure;
  • Providing email or SMS communications;
  • Operating shuttle or other third-party services you request.

These parties are required to handle your information securely and only for the purposes we specify.
We may also share information:

• When required by law, regulation, court order, or government request;
• To protect the safety, rights, or property of our guests, staff, or the hotel;
• In connection with a merger, acquisition, asset sale, or business transfer, in which case reasonable steps will be taken to ensure your information remains protected.

We do not sell your personal information for marketing purposes.
5. International Transfers
Our website, booking systems, or cloud services may be hosted or supported by providers located outside Indonesia. This means your personal information may be transferred to and stored in other countries.
Where such transfers occur, we aim to ensure that appropriate safeguards are in place so that your personal information remains protected in line with this Privacy Policy and applicable laws.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

• Access controls and staff training;
• Use of secure networks and, where appropriate, encryption;
• Regular review of our security procedures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information as best as reasonably possible.
7. Data Retention
We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this Policy;
• Comply with legal, tax, and accounting requirements;
• Resolve disputes and enforce our agreements.

When personal information is no longer required, we will securely delete or anonymize it.
8. Your Rights & Choices
Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, where legally permissible;
• Object to or restrict certain types of processing;
• Withdraw your consent to marketing communications at any time.

To exercise these rights or update your preferences, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.
You can also opt out of marketing emails at any time by clicking the “unsubscribe” link included in our messages.
9. Children’s Privacy
Our services and website are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental or guardian consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites (including booking platforms, maps, or social media). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Any material changes will be highlighted where appropriate. Your continued use of our website or services after any update means you accept the revised Policy.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Risman Hotel
 Ruko Business City Cengkareng
 Jl. Atang Sanjaya No. 19–18
 Tangerang, Indonesia
Email: ptmakmurabadipolyutama@gmail.com
 Phone: 0852 1698 1733 (Reservation) / 0882 1261 3128 (Corporate)